If you placed an order in the past few months for Zendaya’s clothing line, Daya by Zendaya, then you might not be very happy. Launched in November 2016, DxZ caught a lot of attention not only because of its celeb curator, but also because of its genuinely stylish, edgy, and gender-nonspecific pieces.
Recently, though, it’s been RIP to the clothing line’s mentions, as hella customers have taken to social media to express their outrage over the fact that they have not received the items they’ve ordered, some even dating back to November. And their items weren’t the only things not being received — apparently, customer service had gone ghost, too.
Where is Zendaya in all of this, and what is she doing about it?
On Thursday, January 11, the actress released a statement on the line’s Twitter and Instagram accounts — both of which hadn’t been posted to since Nov. 17 — to apologize to her fans for what was going on. “I take these matters very seriously and value my fans who have supported DxZ,” she said. “I am no longer affiliated with the company that was operating DxZ but I will personally ensure that each and every outstanding order and issue is resolved.”
She is urging all customers who haven’t gotten their items yet to contact firstname.lastname@example.org with any concerns or questions. Hopefully, everything gets sorted out soon, so people can get back to their slayage.